Evolutionary Alignment
Most organisations are aligned around internal concerns - people and teams report into various business functions, technical components, and resource pools with specific skillsets. Delivering customer value requires people from different areas of the business to come together to deliver end to end, which usually means delays due to communication and scheduling conflicts. Worse, your strategic priorities get split into dozens of projects and spread around the whole organisation, which limits your ability to see what is happening and where you need to intervene to ensure strategic value is delivered.
Organisations that align around customer value bring different skillsets and functions together into long lived, evolutionary structures, that deliver end to end for customer segments, customer journeys or strategic initiatives. These structures allow value to flow seamlessly and provide better visibility of outcomes. These structures are not static but flex to allow the organisation to scale investment up or down as conditions and product lifecycles shift.
Aligning externally allows strategic initiatives to be delivered within a single part of the organisation, leading to better visibility and alignment with strategy.
Value Stream Mapping
Before you can align to value you need to understand how your organisation currently delivers - how does value move through the organisation, and where are the pain points and bottlenecks?
Organisational Design
Once you understand your current state, you can look to the future. We can help you design an organisation that allows value to flow seamlessly.
We can build systems that allow the organisation and its leaders to assess and adjust the structure as business conditions and product lifecycle shift.
Integrated approach
Changing the way an organisation is aligned will change the way it needs to be governed, the way it needs to be led and the way it adapts to change. Changing only one will limit the benefit.
Our integrated approach considers all four evolutionary perspectives when we work with your organisation to ensure that nothing is overlooked.
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