One of my favourite authors of all time is the late Sir Terry Pratchett (those of you who know me are currently making that "oh really, never would have guessed" face that people make when someone states the blindingly obvious). His books are a perfect blend of humour, absurdity, high fantasy and really, really deep insights into human behaviour. Over the last few months I have been re-reading my collection and have just reached what is probably my favourite Pratchett book of all - The Hogfather. While reading, one passage jumped out at me because I realised that I see this every day. At work and at home - 

“The phrase ‘Someone ought to do something’ was not, by itself, a helpful one. People who used it never added the rider ‘and that someone is me’.”

Terry Pratchett - The Hogfather

How often do we see this? Someone identifies a problem, points at it and says "problem over here... someone fix it", maybe raises a ticket in the appropriate ticketing system... then walks away, patting themselves on the back for a job well done. How often is the person who does that us?

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